Privacy Policy and Common Platform Terms
This page explains, in plain language, how Sentria handles website visitors, demo requests, product communications and the basic privacy expectations that apply to use of the Sentria CRM web application.
Important note
This page is a practical public notice for Sentria visitors, prospects and users. It is not a replacement for a signed customer agreement, data processing agreement, service order or other contract. If a customer agreement says something different, that agreement normally controls for the customer relationship.
For questions about Sentria privacy or product data, contact sentria@strider.solutions or your existing Strider Solutions contact.
What information we may collect
Website and contact data
When you visit the website, request a demo or contact us, we may collect your name, business email, company, role, message, product interest, technical browser information and basic security logs.
Application account data
When an organization uses the Sentria application, account administrators and authorized users may provide login details, organization details, configuration choices, usage records, support messages and product activity logs.
Customer content
Sentria may process data that customers upload, configure or manage in the CRM, such as contacts, accounts, opportunities, activities, notes, reminders, regions, relationship history and related business development information.
Support and operations data
We may process diagnostic information, error logs, audit records, security events and support correspondence to operate, protect and improve the service.
How we use information
- To respond to demo requests, product questions and support requests.
- To provide, operate, secure and improve Sentria CRM.
- To manage customer accounts, authentication, permissions and organization settings.
- To send product or marketing updates when you have requested them or where business communication is appropriate.
- To detect abuse, troubleshoot incidents, preserve service availability and meet legal or contractual obligations.
Controller and processor roles
For website, demo, marketing and direct support interactions, Strider Solutions normally acts as an independent controller of the information it collects. For customer content processed inside Sentria on behalf of a customer organization, Strider Solutions normally acts as a processor or service provider, and the customer organization decides what data is entered, why it is processed and who may access it.
Where required, customer-specific data processing terms should be handled in the customer agreement or a separate data processing agreement.
Cookies and similar technologies
The public website and application may use cookies or similar storage for strictly necessary purposes such as security, session management, authentication, preferences, forms and service reliability. If analytics, embedded media or optional marketing tools are added, they should be disclosed and, where required, controlled through consent settings.
You can usually manage cookies through your browser settings. Blocking necessary cookies may prevent parts of the website or application from working correctly.
Sharing, hosting and transfers
We may share information with trusted service providers that help host, secure, monitor, support or operate the website and application. These providers should only use the information for the services they provide to us or to the relevant customer.
Where information is transferred across borders, we aim to use appropriate safeguards such as contractual protections, recognized transfer mechanisms or customer-specific arrangements where required.
Retention and deletion
We keep information only as long as reasonably needed for the purposes described on this page, for customer service delivery, for security and audit purposes, or as required by law or contract. Customer content in the application is normally retained according to the applicable customer agreement, configuration and deletion instructions.
Your rights and choices
Depending on where you are located and the role we play in the processing, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. For customer content inside Sentria, we may need to refer requests to the customer organization that controls the relevant data.
You can unsubscribe from optional product communications using the method provided in the communication or by contacting us.
Security and acceptable use
We use reasonable technical and organizational measures to protect the website and application. Users must keep credentials confidential, use authorized accounts only, avoid uploading unlawful or unnecessary personal data, and not attempt to bypass security controls, disrupt the service or access data they are not allowed to access.
If you believe you have found a security issue, please report it to sentria@strider.solutions.
Changes to this page
We may update this page as Sentria, its hosting arrangements or legal requirements change. The latest version will be published on this website with an updated date.